Website Cargomatic
About the role
Coordinate freight movements and keep customers, drivers, carriers, dispatchers, and operations teams informed.
Responsibilities
Handle calls and emails, track shipments and outstanding orders, schedule pickups and deliveries, and resolve delays or delivery problems. Escalate issues, document resolutions, and maintain shipment records, delivery confirmations, reports, and accurate billing information. Support account projects and identify service improvements.
Required qualifications
Applicants need at least two years in customer support, logistics, transportation, freight, dispatch, or account coordination. Strong communication, organization, prioritization, judgment, and follow-through are essential. Candidates should be proficient with Microsoft Office, Google Workspace, or transportation systems and remain professional under pressure.
Preferred experience
Experience serving enterprise clients or working in transportation operations is preferred, along with knowledge of shipment tracking, scheduling, freight documentation, extra-service charges, and logistics platforms.
Benefits
The employer lists health, dental, and vision insurance, health-savings-eligible plans, employer-funded life and disability insurance, flexible spending and dependent-care accounts, employee assistance, wellness programs, and benefits support.
Additional information
The role includes telephone support. Compensation, shift hours, and eligible hiring locations are not specified.