Website Sagility
Sagility is hiring Work from Home Customer Service Representatives to support customers in the healthcare industry. This is a remote call-center position focused on providing professional, empathetic customer service while helping resolve customer inquiries.
WHAT YOU’LL DO
• Handle incoming customer calls promptly and professionally.
• Research customer questions and provide effective resolutions.
• Accurately document call details and customer interactions.
• Communicate clearly, professionally, and empathetically.
• Work toward daily quality and customer-satisfaction goals.
• Navigate computer applications while assisting customers.
• Work effectively in a fast-paced, team-oriented remote environment.
REQUIREMENTS
• Must be at least 18 years old.
• High school diploma or equivalent.
• At least 1 year of call-center experience.
• Minimum of 1 year at a single job, preferably in customer service.
• Strong verbal communication and interpersonal skills.
• Ability to type at least 25 words per minute.
• Comfortable navigating computer applications.
• Reliable attendance is required, including no absences during the first 90 days.
• Flexible availability, including weekends.
• Previous healthcare experience is a plus.
WORK-FROM-HOME REQUIREMENTS
• Secure and private home workspace.
• Hardwired internet connection.
• Minimum internet speed of 25 Mbps download and 10 Mbps upload.
• Ability to participate in active-camera sessions.
Sagility requires remote employees to remain on camera throughout onboarding and training and to be available on camera when required after entering production.
PAY
$14.00–$15.00 per hour, plus performance-based incentives.
TRAINING
Paid virtual training is provided.
BENEFITS & PERKS
• Medical, dental, and vision coverage.
• Health coverage available after 90 days.
• Daily Pay.
• Paid Time Off (PTO).
• 401(k) with employer contribution.
• Life insurance.
• Short-term and long-term disability options.
• Flexible Spending Account (FSA).
• Employee Assistance Program.
• Tuition reimbursement.
• Employee wellness and engagement programs.
• Career advancement opportunities.
Sagility states that 90% of its leaders began as Customer Service Representatives.
ABOUT SAGILITY
Sagility is a healthcare operations transformation company serving healthcare payers and providers. The company combines healthcare expertise, technology-enabled operations, AI, analytics, automation, and human expertise to support healthcare operations and improve member and patient experiences.
Sagility is an Equal Opportunity Employer/Vet/Disability.