CVS Health is hiring a full-time remote Customer Service Representative to support members, employers, healthcare providers, and other customers with benefits and claims questions.
WHAT YOU’LL DO
• Listen to customers, identify their needs, and provide guidance.
• Resolve inquiries while accurately documenting every interaction.
• Explain benefits, claims, and available resources.
• Coordinate with other teams when an issue needs additional support.
• Protect confidential patient information and follow CVS/Aetna policies.
• Use AI-enabled tools during training and customer service work.
WHAT YOU’LL NEED
• At least six months of customer service experience.
• Basic computer skills.
• A high school diploma, GED, or equivalent experience.
• Availability to work Eastern or Central time.
• Empathy, clear communication, problem-solving skills, and comfort handling several tasks.
PAY AND BONUS
The position pays $18.50 per hour. Qualified new hires may receive a $2,000 sign-on bonus after nine months of service and must remain continuously employed for at least 12 months.
REMOTE REQUIREMENTS
You need wired high-speed internet with at least 100 Mbps download and 25 Mbps upload. Wi-Fi, hotspots, satellite, and fixed wireless connections are not permitted. CVS Health provides equipment and resources needed for the assigned work.
ELIGIBLE LOCATIONS
Indiana, Ohio, Texas, Georgia, Massachusetts, South Carolina, Michigan, Wisconsin, New York, Illinois, North Carolina, Florida, Pennsylvania, New Jersey, New Hampshire, Rhode Island, and Tennessee.
SCHEDULE AND BENEFITS
This is a full-time, 40-hour-per-week position. Training may last four to 18 weeks depending on the customers supported. Eligible employees may receive medical, dental and vision coverage, paid time off, retirement savings options, and wellness resources.
APPLY SOON
The Workday listing shows an end date of September 25, 2026. CVS Health may stop accepting applications earlier if hiring needs change.