Website Sleeper
A digital playground where sports fans connect.
Sleeper is hiring a full-time remote Customer Success Associate for its night shift. This customer-support role helps users of Sleeper’s sports gaming platform through email, chat, and social media.
WHAT YOU’LL DO
• Answer user questions and resolve complaints professionally and promptly.
• Help onboard users and troubleshoot bugs or usability issues.
• Gather customer feedback and share product priorities with internal teams.
• Support Regulatory Operations, Compliance, Operations, and Fraud teams.
• Review player deposits and withdrawals for possible fraud.
• Focus on customer support for the Sleeper Picks daily fantasy sports product.
WHAT YOU’LL NEED
• At least two years of direct customer support or customer success experience.
• Strong written and verbal communication skills.
• Excellent problem-solving skills, empathy, and a customer-first approach.
• Availability for weeknights, weekends, holidays, and major sports game days.
• Five days and 40 hours of availability each week.
SCHEDULE
This is a night-shift role with start times between 4:00 p.m. and 6:00 p.m. Pacific. The schedule includes five workdays and two days off, with weeknight and weekend availability required.
PAY AND BENEFITS
Sleeper describes the compensation as competitive but does not publish a numeric salary range on this listing. Benefits include medical, dental and vision insurance, a 401(k), unlimited PTO, remote-work options, flexible hours, and advancement opportunities.
ABOUT SLEEPER
Sleeper is a sports-focused games and messaging platform designed to bring friends and fans together around sports.
REMOTE ELIGIBILITY
The employer lists this position as remote within the United States. Review the official application for any state-specific restrictions before applying.