Conduent
Conduent is hiring a Remote Benefits Customer Service Representative for a full-time, regular U.S. work-from-home position. The employer lists an estimated $16 per hour; final pay can vary by location, experience and performance.
The work
Answer incoming calls about retirement and pension benefits, explain retirement-package options and required documents, update participant records, research account questions and document resolutions. You will navigate several systems, protect confidential information, meet quality and attendance expectations, and escalate complex cases.
Qualifications and schedule
Applicants need previous call-center experience, clear communication, problem-solving and basic computer skills. You must be at least 18, have a high school diploma or GED, and pass a criminal background check. Training is paid, Monday–Friday, 8:30 a.m.–5 p.m. Eastern. After training, your assigned shift falls within weekday operating hours of 8:30 a.m.–7 p.m. Eastern.
Home setup and eligibility
Your internet must test at least 25 Mbps download and 5 Mbps upload, with ping no higher than 175 ms. An Ethernet connection to the modem/router is required.
Conduent is not hiring in AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT or WA, or these metro areas: Minneapolis, Washington DC, Denver, Boulder, Edgewater and Flagstaff. Other municipalities may also be ineligible under local wage rules; confirm your address with the employer. Benefit options include health coverage, retirement savings and paid time off, subject to eligibility.
Compensation: $16/hour (USD; stated estimated rate)
To apply for this job please visit careers.conduent.com.