Technical Support Specialist – Tier 1 – US Remote

Website PerfectServe

PerfectServe is hiring a full-time Technical Support Specialist for its remote U.S. team, helping healthcare professionals keep essential communication systems running.

Pay and schedule

  • Starting pay: $19 per hour, plus night/weekend shift differentials.
  • Day and night shifts available; most schedules include a weekend day and some holidays.
  • Start by November 16, 2026. Initial training is Monday–Friday during daytime Eastern hours, with full attendance expected during the first 60 days.

What you will do

Support customers through phone, chat and tickets; troubleshoot mobile/web applications and message delivery; manage user accounts and on-call schedules; and coordinate escalations with technical teams.

What you need

Strong troubleshooting, communication and customer-service skills, comfort handling multiple priorities, and a quiet home workspace with dependable high-speed internet. Evening, overnight or weekend availability may be required.

Benefits

Day-one insurance options, a matching 401(k), paid time off and advancement opportunities.

Apply through PerfectServe’s official listing. Review the employer’s current requirements before applying.

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