Website Wayfair
Helping everyone create their feeling of home.
Wayfair is hiring a full-time Virtual Senior Customer Service Associate to help customers resolve post-order questions and concerns.
What You’ll Do
• Handle approximately 50–60 phone calls per shift
• Assist with shipping, damage, return, replacement, assembly, and order-status issues
• Listen actively, de-escalate concerns, and find individualized solutions
• Navigate multiple systems while meeting service and efficiency goals
What You’ll Need
• High school diploma, GED, or equivalent
• Comfort working with Windows-based systems and learning new tools
• Ability to complete mandatory training without absences
• Availability for eight-hour shifts between 8:00 AM and 10:00 PM Eastern, including one weekend day
Pay
Starting at $18.60 per hour, plus quarterly performance bonuses of up to $2,200. Wayfair provides equipment.
Remote Eligibility
Remote within the United States; location-based restrictions and pay may apply.
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