Customer Care Representative

Assurant is hiring a remote Customer Care Representative to serve as a first point of contact for customers. This full-time position focuses on answering inbound customer calls and emails, resolving issues, answering questions, and providing proactive solutions.

This position does not involve cold calling, sales, or contract upgrades.

Responsibilities

• Handle inbound customer calls and/or emails with empathy and professionalism.
• Resolve customer issues and answer questions.
• Provide proactive solutions to customers.
• Document customer interactions.
• Follow up with customers when needed.
• Participate in special projects.
• Adapt to changing priorities.
• Deliver an exceptional customer experience on every interaction.

Minimum Requirements

• High School Diploma or GED.
• Customer service experience.
• Call center, insurance, or banking experience is preferred.
• Strong communication and listening skills.
• Strong problem-solving abilities.
• Ability to multitask using technology in a fast-paced environment.
• Reliable high-speed internet.
• Quiet, distraction-free home office.

Preferred Qualifications

• 2+ years of customer service experience.
• Previous remote work experience.

Schedule

• Full-time, 40 hours per week.
• Shifts may include evenings, weekends, and holidays.
• Must be available to work as late as 9:00 PM EST.
• Periodic shift bids determine schedules based on business needs.

Remote Internet Requirements

• Minimum 25 Mbps download speed.
• Minimum 6 Mbps upload speed.
• Quiet, distraction-free home office environment required.

Compensation

Assurant lists competitive pay for this position plus shift differentials for nights and weekends.

No specific base pay amount or range is provided in the job posting.

Benefits

• Medical Insurance — available from Day One
• Dental Insurance — available from Day One
• Vision Insurance — available from Day One
• Paid Time Off
• Paid Holidays
• Paid Virtual Training
• Career Advancement Opportunities
• Tuition Reimbursement up to $5,000 per year after 6 months

Application & Hiring Information

All virtual interviews must be conducted on video.

Employment is contingent upon completion of Assurant’s required identity verification process. Where legally permitted, this process may include biometric technology.

About Assurant

Assurant is a Fortune 500 global business services company that supports, protects, and connects major consumer purchases.

The company operates in 21 countries and partners with major brands to provide mobile device solutions, extended service contracts, vehicle protection, renters insurance, lender-placed insurance, and other specialty products.