Seasonal Customer Service Healthcare Representative

ResultsCX is hiring a Seasonal Customer Service Healthcare Representative to assist customers with a variety of healthcare-related inquiries.

Healthcare agents help customers understand their health insurance policies and benefit cards, update account information, complete orders, and handle other healthcare-related requests.

The position includes both inbound calls and outbound campaigns designed to inform customers about changes that may affect them.

Responsibilities

• Assist customers with healthcare-related questions and inquiries.
• Answer questions regarding current health insurance policies.
• Assist customers with questions about benefit cards.
• Help customers update personal information on their accounts.
• Provide support with completing orders.
• Handle inbound customer calls.
• Participate in outbound campaigns to inform customers about changes that may affect them.
• Navigate multiple systems while communicating with customers.
• Deliver professional and helpful customer service.

Requirements

• High School Diploma or GED required.
• Ability to type at least 25 words per minute.
• Intermediate to advanced technical proficiency.
• Ability to toggle between multiple computer systems while communicating with customers.
• Open availability between 8:00 AM and 2:00 AM EST, seven days per week.

Remote Work Requirements

Candidates working virtually from home must have:

• PC or laptop running Windows 11.
• Mac computers, Chromebooks, tablets, and smartphones are NOT acceptable.
• High-speed internet with at least 25 Mbps download speed.
• Minimum 10 Mbps upload speed.
• Ability to connect directly to the internet service provider’s modem using an Ethernet cable.
• Wi-Fi is NOT acceptable.
• Two dedicated computer monitors measuring at least 13 inches each.
• VoIP USB headset with microphone.
• Webcam for training.
• Dedicated home workspace free from background noise and distractions.

Additional equipment specifications will be tested during the interview process.

Schedule

Open availability is required from:

8:00 AM – 2:00 AM EST
7 days per week

Compensation

The employer states that on-site Customer Service Representative pay rates start at $13 per hour during training.

Pay rates vary by program fit during the selection process.

The posting does not specify a guaranteed starting rate for the remote position.

About ResultsCX

ResultsCX is a customer experience partner serving Fortune 100 and Fortune 500 companies.

The company designs, builds, and delivers digitally influenced customer journeys designed to improve customer satisfaction and loyalty while increasing efficiency and reducing costs.

ResultsCX has more than 30 years of experience, more than 20 geographic hubs, and approximately 20,000 colleagues worldwide.

Its services include customer experience solutions, actionable analytics, Contact Center as a Service (CCaaS), and its SupportPredict AI-powered digital experience platform.