UnitedHealth Group / Optum (WellMed)
UnitedHealth Group is hiring a Senior Customer Service Representative for WellMed, part of Optum. Requisition 2391678 is a full-time national remote role paying $18–$32/hour. Offers depend on location, experience, education and certifications.
Read this requirement first
Applicants must have worked, or currently work, as a contractor placed at UnitedHealth Group or one of its subsidiaries or affiliates. The posting also requires age 18+, a high school diploma/GED or equivalent work experience, and at least one year of customer service or related office, healthcare or call-center experience.
The work and schedule
Support roughly 50–70 callers daily, resolve escalated concerns, explain health-plan benefits, help arrange provider appointments and guide members through company websites. You will also assist teammates with complex questions.
Work 40 hours weekly, Monday–Friday, with flexibility for eight-hour shifts between 8 a.m. and 6 p.m. EST, as stated by the employer. Occasional overtime may be needed. On-the-job training is offered; its duration is not specified.
Location and home setup
Applicants may telecommute from anywhere in the United States. A separate private work area, secure documents and employer-approved high-speed internet are required. Healthcare and billing/eligibility knowledge are preferred. A pre-employment drug test is required. No fixed closing date is supplied; availability can change with applicant volume.
Compensation: $18–$32/hour (USD); actual offer depends on location, education, experience and certifications
To apply for this job please visit uhg.taleo.net.