Customer Care Expert

Randstad is recruiting a Customer Care Expert to support Whirlpool customers from home. Reference AB_5077081 is listed in Fayetteville, North Carolina, with U.S. telecommute eligibility in the employer’s job data. Confirm that Randstad can hire in your location. This is a full-time, 40-hour, temp-to-perm opportunity.

The description lists $16.50 per hour in base pay; the summary displays $16.49–$16.51 per hour. Some selling assignments have commission opportunities. Help customers troubleshoot appliances, schedule service, understand maintenance and compare protection plans. Interactions can include phone, email and chat, with sales and upselling targets.

Requirements and schedule

Applicants need a high school diploma or GED, at least one year of customer service experience, intermediate computer skills and a typing speed of 35 error-free words per minute. A working cell phone is required for multifactor authentication.

Provide a wired Ethernet connection with at least 50 Mbps download and 25 Mbps upload; satellite and Wi-Fi connections are incompatible. The employer lists a mandatory four-week training program, 8 a.m.–5 p.m. Eastern. Weekday operating hours run 8 a.m.–6:15 p.m. Eastern, while the summary lists an 8 a.m.–5 p.m. first shift; confirm your assigned schedule. Benefits depend on eligibility.

Compensation: $16.50/hour (USD base); posted summary range $16.49–$16.51/hour; commission opportunities for some sales assignments