Website Mudflap
Fuel savings and fleet solutions built for independent truckers.
Mudflap is hiring an Overnight Customer Support Team Lead to guide agents and support truckers during overnight hours.
What You’ll Do
• Coach and develop a remote customer support team
• Monitor live shift metrics, customer wait times, and escalations
• Review calls, emails, and chats for quality and provide feedback
• Lead one-on-one meetings and improve agent performance
• Identify recurring customer issues and work with other teams on solutions
What You’ll Need
• At least three years in a leadership or supervisory role managing support agents
• At least four years of remote customer support experience in fintech or a technology startup
• Experience with Zendesk, Intercom, or similar support tools
• Strong written communication, critical thinking, and project leadership skills
Schedule
Tuesday through Saturday, 11:00 PM–7:00 AM Eastern.
Pay
$60,000–$70,000 per year, plus eligible benefits and equity.
Remote Eligibility
Remote within the United States; confirm eligibility in the official application.
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