Patient Contact Center Representative (Remote)

Help patients and caregivers with pharmacy services through high-volume inbound and outbound calls. Coordinate visits and refills, explain delivery or prescription status, document interactions, and help with insurance, co-pays and prior authorizations. Escalate clinical questions to pharmacists. This is a phone-based contact-center role.

Requirements

• At least one year of contact-center, patient-facing provider-office or customer-service experience
• High school diploma or equivalent is asked as a required application-screening question
• Ability to handle continuous calls, follow scripts, meet performance standards and document accurately
• Microsoft Outlook and Teams proficiency; ability to learn pharmacy and CRM software
• Familiarity with healthcare compliance including HIPAA
• Dedicated, secure and distraction-free home office
• At least 100 Mbps reliable home internet with wired Ethernet
• CRM or enrollment communications, pharmacy experience, and English/Spanish bilingual skills are preferred

Pay and schedule

$18-$20 per hour; experience and skills affect final pay. Full-time.

Assigned shifts Monday-Friday between 8:00 a.m. and 7:30 p.m. Eastern, plus Saturday 9:00 a.m.-2:00 p.m. Schedule is assigned upon hire. Application asks for availability to work 40 hours/week including Saturday.

Employer provides computer equipment; employee supplies workspace furniture and a secure, quiet workspace.

Offers depend on completion of a comprehensive background check and pre-employment drug screening.

Location eligibility

Official description says Fully Remote and US Remote. U.S. work authorization without company-sponsored visa sponsorship is required. Applicants within 30 miles of Sterling, Virginia may be asked to attend onsite training or technology support. No explicit state exclusion list is given.

Compensation: $18-$20 per hour; experience and skills affect final pay