Customer Service Representative (Phone Support)

ARIVE is hiring a full-time, salaried Customer Service Representative focused on phone support. The position is fully work from home within the continental United States. The employer lists annual compensation of $45,000–$55,000; the final offer depends on experience, skills, and location.

You will be an early point of contact for users of ARIVE’s mortgage software. Calls may involve general product questions, basic troubleshooting, or helping someone reach the right support or sales team. Other duties include returning voicemails, learning major product features, staying informed about company events and updates, and recording call volume and common questions.

Applicants need at least two years of relevant customer support experience, including phone support. Mortgage industry experience is strongly preferred, but the posting does not make it a requirement. The role calls for clear spoken communication, patience with customers, the ability to learn a detailed software platform, and independent management of daily work.

The application asks about Monday–Friday availability for three Central time windows: 8:30 a.m.–5:30 p.m., 9:30 a.m.–6:30 p.m., or 10:30 a.m.–7:30 p.m. Confirm the assigned shift during hiring rather than assuming a particular window. ARIVE lists medical, dental and vision insurance, a matching 401(k), and paid time off. Applications are accepted through the employer’s current Greenhouse form.

Compensation: $45,000–$55,000/year (USD)