Website Vector Airport Systems
Help airport customers resolve billing and account questions from home. Vector Airport Systems is hiring a full-time Customer Service Specialist for its PLANEPASS team.
At a glance
- Work arrangement: Fully remote; confirm eligible hiring locations with the employer.
- Schedule: Monday–Friday, 8:00 a.m.–4:00 p.m. Pacific Time.
- Pay: Not listed in the employer posting.
What you’ll do
- Answer phone and email inquiries about accounts, invoices and payments.
- Research issues, explain findings, document interactions in the CRM and coordinate escalations.
- Spend about 10% of your time supporting collections, including payment questions and past-due follow-up.
What you’ll bring
- At least three years of dedicated customer service or support experience handling inbound phone or email inquiries.
- Experience explaining billing, invoice, account or payment information.
- CRM and Microsoft 365 skills, clear communication and accurate documentation.
- Availability for the stated Pacific Time schedule.
Before you apply
The employer asks applicants to name their resume file LastName_FirstName_ID2643 and complete the entire application.
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