Customer Service Representative

Brushfire is hiring a Seasonal Part-Time Customer Service Representative to provide exceptional support for event organizers and attendees.

As a remote team member, you’ll assist customers by phone, email, and chat while helping resolve ticketing questions, account issues, and event-related inquiries.

Responsibilities

• Respond to customer questions via phone, email, and live chat.
• Assist customers with ticket purchases and event registration.
• Troubleshoot account and order issues.
• Document customer interactions accurately.
• Escalate complex issues when necessary.
• Deliver friendly, professional customer service.
• Meet quality and response-time expectations.

Qualifications

• Previous customer service experience preferred.
• Excellent written and verbal communication skills.
• Comfortable using multiple computer applications.
• Strong problem-solving and multitasking abilities.
• Detail-oriented and dependable.
• Ability to work independently from home.

Remote Requirements

• Reliable high-speed internet.
• Quiet home office environment.
• Computer with webcam and headset.

Compensation

Competitive hourly pay (not listed).

About Brushfire

Brushfire provides online event registration, ticketing, and event management solutions for organizations around the world. Their customer service team helps ensure event organizers and attendees have an outstanding experience.