Website CareXM
Helping healthcare providers deliver exceptional patient communication and support.
CareXM is hiring a remote Customer Service Representative to support patients and their families by providing compassionate healthcare customer service over the phone.
Responsibilities
• Answer inbound calls from patients and family members.
• Provide information about healthcare services.
• Route calls to the appropriate care team.
• Resolve customer concerns professionally.
• Document customer interactions accurately.
• Follow up to ensure customer satisfaction.
• Deliver outstanding service with empathy and professionalism.
Qualifications
• High School Diploma or GED.
• At least 6 months of customer service experience.
• Strong verbal and written communication skills.
• Basic computer skills.
• Ability to work independently from home.
• Spanish/English bilingual skills required for this position.
• Must pass a background check.
Remote Requirements
• Quiet dedicated workspace.
• Reliable high-speed internet (satellite and mobile hotspots are not permitted).
• Webcam required.
• Windows 11 or macOS 15 or newer.
• Minimum 6GB RAM.
Pay
$14.00 per hour.
Benefits
• Paid Training
• 401(k)
• Paid Time Off
• Life Insurance
• Employee Assistance Program
About CareXM
CareXM partners with healthcare organizations to provide patient communication and support services, helping patients and families receive timely, compassionate care through remote customer service teams.
To apply for this job please visit www.carexm.com.