Member Support Specialist

Brightline is looking for a Member Support Specialist to provide exceptional support to members throughout their care journey. This fully remote role involves assisting members with scheduling, billing, insurance verification, administrative support, and ensuring an outstanding customer experience.

Responsibilities

• Conduct first phone calls with new members to assess fit for Brightline services.
• Schedule appointments for members.
• Ensure required member paperwork has been completed.
• Support providers with administrative tasks.
• Answer administrative questions between sessions.
• Conduct eligibility checks, file insurance claims, and collect member payments.
• Maintain accurate and organized records within Brightline’s internal systems.
• Help improve operational processes while delivering an outstanding member experience.

Requirements

• Passion for improving behavioral healthcare for children and families.
• Excellent customer service experience.
• Strong written and verbal communication skills.
• Highly organized with exceptional attention to detail.
• Comfortable learning and using technology including email, scheduling software, and electronic health record systems.
• Ability to manage multiple tasks and follow through on responsibilities.
• Medical office or insurance billing experience is a plus.

Preferred Qualifications

• Bilingual in English and Spanish.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with company match
• Flexible Spending Account
• Long-Term Disability & Life Insurance
• Paid Holidays
• Paid Time Off
• Paid Parental Leave
• Company-Wide Shutdown
• Health & Wellness Stipend
• Home Office Reimbursement
• Professional Development Reimbursement

Schedule

Monday through Friday
12:00 PM – 9:00 PM PST

Compensation

$21.00 – $25.00 per hour

About Brightline

Brightline provides expert virtual and in-person behavioral healthcare for children, teens, and families. Services include therapy, psychiatry, psychological testing, ADHD support, anxiety treatment, autism evaluations, and more. Founded in 2019 and headquartered in Palo Alto, California, Brightline has served tens of thousands of families and has received multiple national awards for innovation and clinical excellence.