ResultsCX is hiring a remote HR Compliance Specialist to provide end-user assistance and support ResultsCX employees globally.
The HR Compliance Specialist answers questions, provides information, and escalates more complex inquiries to the appropriate resources for resolution.
In this position, you will use a variety of resources and tools, including the ResultsCX HRIS, company policies and procedures, employee handbooks, HR and departmental subject matter experts, government publications, and other legally binding documents.
The HR Compliance Specialist also supports incident management involving entry- to mid-level complexity.
With increased proficiency, HR Compliance Specialists may train ResultsCX customers and assist with updating Helpdesk Runbooks and Manuals to keep operating procedures current based on ITIL standards and best practices.
Responsibilities
• Provide Back Office and Voice Support for ResultsCX employees.
• Support Level 1 and Level 2 items as defined in the People Solutions Center Task Matrix.
• Answer employee questions and provide requested information.
• Escalate complex inquiries to the appropriate resource for resolution.
• Support incident management involving entry- to mid-level complexity.
• Use HRIS systems, company policies and procedures, employee handbooks, government publications, and other resources to assist employees.
• Assist with updating Helpdesk Runbooks and Manuals.
• Help maintain operating procedures based on ITIL standards and best practices.
• Perform clerical support tasks as needed.
• File and organize documents.
• Coordinate with staff.
• Maintain records according to company policies and regulations.
• Handle sensitive and confidential information appropriately.
Qualifications & Skills
• Human Resources experience is a plus.
• Call center experience.
• Ability to handle sensitive and confidential materials.
• Proficient and effective English verbal and written communication skills.
• Ability to work in a fast-paced, deadline-oriented environment.
• Excellent organizational skills.
• Excellent interpersonal skills.
• Excellent time-management skills.
• Task-oriented and reliable.
• Exceptional people skills.
• Proficiency with Microsoft Office and Outlook.
• Comfortable using the internet, copier, fax, and other business equipment.
• Ability to exercise discretion.
• Ability to interact effectively with individuals at all levels and from diverse backgrounds.
About ResultsCX
ResultsCX is a customer experience partner serving Fortune 100 and Fortune 500 companies.
The company designs, builds, and delivers digitally influenced customer journeys designed to increase customer satisfaction and loyalty while improving efficiency and reducing costs.
ResultsCX has more than 30 years of experience, more than 20 geographic hubs, and approximately 20,000 colleagues worldwide.
Its capabilities include actionable analytics, Contact Center as a Service (CCaaS), and the SupportPredict AI-powered digital experience platform.
To apply for this job please visit careers.resultscx.com.