Mudflap
Mudflap is hiring a full-time remote Customer Support Team Lead for overnight operations.
Pay and work
The stated base salary range is $60,000–$70,000, with exact pay based on skills and experience. Coach support agents, resolve escalations, track live shift metrics, review service quality and lead improvements across calls, email and chat.
Required experience
Applicants need at least three years directly supervising and developing customer support agents AND at least four years of remote customer support experience in fintech or technology startups. Experience with tools such as Zendesk or Intercom, recent customer support work and strong communication skills are required.
Schedule and location
This is an overnight role supporting a service available around the clock. The listing does not give exact shift hours or eligible states/countries; confirm those details before applying. Remote does not establish worldwide eligibility. The company lists an annual offsite event and equity among its benefits. No exact closing date is stated.
Compensation: $60,000–$70,000 base salary (USD)