Customer Experience Specialist

Flex is hiring a full-time Customer Experience Specialist for remote work in the United States. The role handles banking, credit and payment questions through email, chat and phone, with investigation and coordination across support, risk, compliance and engineering.

Applicants need at least two years of fintech or financial-services customer support, strong professional English and experience with a CRM such as Zendesk or Salesforce. Night and weekend availability is required. The posted annual range is $60,000–$100,000. Confirm the assigned shift during hiring.