Customer Service Specialist – FMLA — Remote

HealthMark Group is hiring a full-time Customer Service Specialist – FMLA for remote work in the United States. You would help patients, clients and other requestors with disability and FMLA paperwork. The role includes a high volume of phone calls and email.

What you would do

• Answer questions about paperwork requests and explain their progress.
• Document each action accurately in Med-Release and keep the FMLA email inbox current.
• Send records securely, follow established procedures and meet daily goals.
• Handle data entry and protect confidential patient information under HIPAA and company policies.

What you need

• At least one year of call-center experience.
• A high school diploma or GED and typing speed of 50 words per minute.
• Clear written and verbal communication, computer skills including Microsoft Office, and strong organization.
• Reliable internet and a quiet home-work setting. Medical-industry experience is preferred, not required.

Pay and location

The employer lists $15–$17 USD per hour and full-time, remote U.S. work. Individual eligible states, exact shifts and equipment arrangements are not specified in the current description. Confirm those details through the employer’s official application.