Website Pavago
Pavago is recruiting a Customer Support Specialist, with Dubai, United Arab Emirates explicitly listed as the remote location. This full-time opening is for someone who already has customer-service experience and can work U.S. business hours.
The work
You would manage customer cases, keep CRM records accurate, answer email and phone inquiries, and coordinate with other teams to resolve problems. Billing questions and consistent follow-up are part of the work. This is not a non-phone position.
Experience and hours
The employer asks for at least two years in customer support, customer success, or service work. CRM experience, preferably Salesforce, plus case-management and billing familiarity are important. Strong written and spoken English is required.
The exact U.S. time zone, daily shift hours, and salary are not published. Ask the recruiter to clarify those details before planning around this role.
Before you apply
My recommendation: prepare an honest example of a customer issue you followed through to the end. Explain how you recorded the problem, kept the customer informed, and knew it was resolved. A clear example is more useful than a list of customer-service buzzwords.
Compare the expected coverage hours with your Dubai schedule and confirm employment terms and location eligibility. Use Apply for job to reach Pavago’s official application. Keep private customer information out of any examples you submit.