Website Markel
Insurance, reinsurance, specialist advisory, and investment operations worldwide.
Markel is hiring a remote Contact Center Specialist I – State National to provide customer service to borrowers and financial institutions.
The Contact Center Specialist Level 1 responds to inbound calls and performs outbound calls to insurance companies and agencies to verify insurance information.
Schedule
• Monday-Friday
• 12:00 PM-9:00 PM
Essential Job Functions
• Respond to inbound calls from borrowers and financial institutions.
• Perform outbound calls to insurance companies and agencies to verify insurance information.
• Quickly analyze account history using a proprietary computer system.
• Provide accurate information to assist with one-call resolution.
• Perform insurance verifications through outbound calls and the internet.
• Meet individual and team performance standards.
• Maintain good attendance and dependability.
• Demonstrate courtesy and professionalism on all calls to provide a positive customer experience.
Qualifications
• Strong customer service orientation.
• Active listening skills.
• High attention to detail.
• Professional verbal and written communication skills.
• Ability to solve routine problems using established procedures.
• Ability to type a minimum of 25 words per minute.
• Intermediate computer skills.
Education & Experience
• High School Diploma or equivalent.
• Minimum of 1 year of customer service experience.
• Previous auto insurance or collateral protection insurance experience is a plus.
U.S. Work Authorization
U.S. work authorization is required.
Markel does not provide visa sponsorship for this position now or in the future.
Compensation
$16.50-$29.95 per hour.
The actual base salary offered to the successful candidate will be based on compensable factors including job-relevant education, experience, training, licensure, demonstrated competencies, geographic location, and other factors.
Benefits
Full-time employees have access to benefits that may include:
• Multiple Health Insurance Plan Options
• Dental Insurance
• Vision Insurance
• Optional Life Insurance
• Disability Insurance
• AD&D Insurance
• 401(k) with Employer Matching Contributions
• Employee Stock Purchase Plan
• Paid Time Off
• Corporate Holidays
• Floating Holidays
• Parental Leave
About Markel
Markel Group (NYSE: MKL) is a Fortune 500 company with more than 60 offices across 20+ countries.
Markel is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
Markel’s values include:
• We’re all about people.
• We win together.
• We strive for better.
• We enjoy the everyday.
• We think further.
Employment Scam Notice
Markel warns applicants about employment-related scams. Legitimate Markel job postings are posted through Markel Careers, and legitimate communications from Markel recruiters come from Markel.com email addresses.
To apply for this job please visit markelcorp.wd5.myworkdayjobs.com.